Last Updated: 2026/03/26
Company Registration Information
- Company Name: 唐山巨良电子商务有限公司
- Legal Representative: 李英健
- Phone: +86 17101761824
- Email: service@mail.uvuuvu.top
- Date of Establishment: 2024-10-08
- Unified Social Credit Code: 91130204MAE0B9FNON
- Company Address: 河北省唐山市古冶区古榛路北寺道口北行500米路西综合商业楼2层070号
Core Conditions at a Glance
- Return Period: 14 days from the delivery date
- Condition of Items: Must be in original packaging, unwashed, unused, and with all tags attached
- Return Shipping Fee: Borne by the responsible party based on the reason for return (see details below)
- Restocking Fee: None
1. Returns, Exchanges, and Refunds
We accept returns and exchanges for most items within 14 days of the delivery date. Items must be in their original condition: unwashed, unused, and with all original packaging and tags intact.
Non-returnable items include:
- Intimate apparel, swimwear, and personal care items for hygiene reasons
- Items marked "Final Sale" or "Non-Returnable"
2. Return Scenarios
- For Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, we will cover the return shipping cost. Please contact us within 14 days of delivery with your order number and photos of the item.
- For Non-Defective Items (Change of Mind): If you no longer want the item or ordered the wrong size, you may return it within 14 days. The return shipping cost will be deducted from your refund or paid by you. Original shipping charges are non-refundable in this case.
3. Steps to Initiate a Return or Exchange
- Contact our support team at service@mail.uvuuvu.top with your order number and the reason for the return.
- We will review your request and provide a return authorization and the correct return address within 1 business day.
- Pack the item securely in its original packaging.
- Ship the package using a carrier of your choice (we recommend using a trackable service). If the return is due to our error, we will provide a prepaid return label.
4. Refund Processing
Once your return is delivered to our facility, refunds are processed within 1–2 business days after inspection.
- Refund Method: Refunds will be credited back to your original payment method.
- Refund Timeline: The time it takes for the refund to appear in your account depends on your bank or payment provider. Typically, funds are visible within 7 days.
- Refund Deadline: All refunds will be issued no later than 14 days after the return is received at our facility.
- Restocking Fee: We do not charge any restocking fees.
5. Return Shipping Costs
- Return shipping costs are paid by the responsible party.
- If the return is due to a defect or our error, we will cover the cost via a prepaid return label.
- For all other returns (e.g., change of mind, wrong size ordered), the customer is responsible for the return shipping cost. The exact cost will be based on the actual rate charged by the carrier.
- Original shipping fees are non-refundable unless the return is due to our error.
6. Return Address
Please do not send returns without contacting us first. Once your return is authorized, you will receive the correct return address. Most returns are processed at our fulfillment center in the United States.
7. Exchange Process
For exchanges, please follow the return steps above. Once your return is received and inspected, we will ship the replacement item. The estimated delivery time for exchanges is 12–15 business days via carriers such as USPS, Uniuni, GOFO Express, or Easy.
Contact Us
If you have any questions regarding returns or exchanges, please reach out to us:
- Email: service@mail.uvuuvu.top
- Phone: +86 17101761824
